FAQs & Tips


AUDIO CONFERENCING

What do I need to start conferencing?

All you need to start a Reservationless-Plus® conference call is your phone. Use the dial-in number, conference code and PIN from your welcome email.

How do I schedule a Reservationless-Plus call?

No reservations are required with Reservationless-Plus. Just inform your participants of the time, day and dial-in information.

How do I start a Reservationless-Plus conference call?

To start a call:

  1. At the specified time, dial your Reservationless-Plus dial-in number.
  2. Enter your conference code followed by #.
  3. Press * to identify yourself as the leader.
  4. Enter your leader PIN followed by #.
  5. Press 1 to begin your conference or press 2 to change your default conference options.

How do participants join my Reservationless-Plus call?

For participants to join your call, instruct them to:

  1. Dial the Reservationless-Plus dial-in number at the specified time.
  2. Enter the conference code followed by #.

What are my phone keypad commands?

Once dialed into your conference, simply use your telephone keypad to access these commands:

*0

Operator assistance - conference

00

Operator assistance - individual

*1

Dial-out to a participant - leader only

*2

Begin/end conference record - leader only

*3

Change entry/exit method (recorded names, tones, silence) - leader only

*4

Private roll call

*5 / #5

Mute/unmute all lines except leader’s - leader only

*6 / #6

Mute/unmute your own line

*7 / #7

Lock/unlock conference (including operator) - leader only

*8

Allow/disallow conference continuation - leader only

*9

Start/join sub-conferencing

11

Third-party conference start - bypass hold music to start call as leader

*51 / #51

Lecture mode on/off - leader only

#99

Disconnect all lines except leader’s - leader only

*#

Private participant count

**

List available keypad commands

What happens if I can’t remember my leader PIN when I am initiating a conference call?

After entering the incorrect PIN three times, you will be transferred to an operator. In order to receive your leader PIN, you must provide the operator with your correct owner number and your first and last name.

What happens when either I or a participant enters the wrong conference code when joining a Reservationless-Plus call?

After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.

Where can I access my Reservationless-Plus account online?

You can access your Reservationless-Plus account online at www.intercallonline.com. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.

How do I access or change my conference code?

To access or change your conference code:

  1. Go to www.intercallonline.com.
  2. Enter your username and password (if you have not established an online account, please create that first).
  3. Click Manage Your Account.
  4. Click View/Edit Owner Information.
  5. Click View Product Details.
  6. Access and change your conference code.

How do I access or change my leader PIN?

To access or change your leader PIN:

  1. Go to www.intercallonline.com.
  2. Enter your username and password (if you have not established an online account, please create that first).
  3. Click Manage Your Account.
  4. Click View/Edit Owner Information.
  5. Click View Product Details.
  6. Access and change your leader PIN.

Recorded Playback

Digitally record your Reservationless-Plus® call for participants who were unable to attend or for participants who would like to listen to the conference call again. For easy, 24/7 availability, the recording can be accessed on the Internet or by dialing a toll-free number.

Account Management

Change your conferencing preferences, view dial in numbers, schedule future calls, see your conferencing minutes and much more 24/7 at InterCall Online.



WEB CONFERENCING

What is Unified Meeting® 5?

Unified Meeting® 5 is a web based tool that puts you in complete control of all aspects of your meeting – including scheduling, managing and securing your meetings. It’s an easy-to-use, integrated audio, video and web conferencing solution that allows you to get more done in less time.

Whether you are collaborating online or simply using audio to meet, Unified Meeting 5 improves your meeting experience with intuitive and powerful productivity enhancements that are available to you with a click of your mouse. All of this comes as a service that InterCall manages for you and it's integrated with the business tools that you use every day.

No matter what your communication needs are—instant or collaborative meetings—this proprietary web conferencing system lets you have remote meetings that are as engaging as a live one.

What technology/infrastructure is needed to support Unified Meeting® 5?

Unified Meeting® 5 uses the Software as a Service model. Unified Meeting® 5 is a service, not a product; therefore, there is absolutely no on-site infrastructure required for you. InterCall provides the global infrastructure and sells access to this infrastructure via the Unified Meeting® 5 service.

What are the system requirements?

Unified Meeting® 5 supports Microsoft® Windows XP/ Vista / 7 and Mac® OS X 10.6 (Snow Leopard) and higher.  Unified Meeting® 5 requires little to no internal resources. Download a complete PDF copy of the technical requirements.

Where can I download Unified Meeting® 5?

A small download of the Unified Meeting® 5 application is required for moderators/presenters. There are no downloads required for participants. Moderators can download Unified Meeting® 5 by visiting www.intercall.com/iumgo.

How many people can join an online meeting?

Unified Meeting® 5 monthly packages support up to 20 connections, while pay as you go supports up to 125 connections including moderator, presenters and participants.

How do I start an instant meeting?

After installing Unified Meeting® 5 on your computer, a blue icon will appear in the bottom right-hand corner of your screen in the Windows taskbar. The desktop icon provides you one-click access to ad hoc and scheduled meetings. You can also enter Conference Manager and send Quick Invites directly from the desktop icon.

To start your meeting, right-click the Unified Meeting® 5 desktop icon and select Start a Meeting. You are prompted to select or enter a phone number. You will be called at your listed phone number to start the phone portion of the meeting.

How do I invite people to an instant meeting?

Moderators can send a Quick Invite through instant messenger or email using the Quick Invite in-meeting shortcut toolbar. Participants simply click the link to join the meeting.

How do I schedule online meetings directly from my Outlook® Calendar?

After downloading Unified Meeting® 5, you can get a free Outlook® plug-in that will allow you to schedule meetings from your calendar.  Get Outlook® plug-in

Once installed, you will see a InterCall icon appear in your Outlook® calendar functionality.  Simply select the meeting time, click the InterCall icon and your meeting information will be pre-populated into your appointment.

How do I schedule online meetings directly from my Google Calendar™?

After downloading Unified Meeting® 5, you can get free Google Gadgets™ that will allow you to schedule meetings from your calendar.  
1). Get Google Gadgets™.
2). Log into your Google Calendar™ and verify that you would like to add the gadget with the “YES ADD THE GADGET” button and you will see the gadget added to the sidebar of your calendar.
3). Enter your web login information and click “Remember Me” to save your login information.  The field is stored in your calendar and not your computer, so you can access it from anywhere.
4). The “Create Event” button will open the Google Create Event window and pre-populate your meeting information.
5). The “Start Meeting” button will then launch the Join Meeting page.

How do I start a scheduled meeting?

At the time of your meeting, just click the JOIN link in your Outlook appointment and choose to have Unified Meeting® 5 dial your phone automatically at a number you designate.
There's no need to remember your dial-in number, user login or password. How easy is that? Try it once and you'll be hooked!

How do participants join a scheduled meeting?

Participants only have to click the JOIN link in the Outlook® invitation you sent them and they can have Unified Meeting® 5 dial them too.

How do participants connect to the phone portion of a web meeting after they have joined online?

Upon joining the web portion of the meeting, participants are prompted to select or enter a phone number where they will be called to join the meeting. Alternatively, participants can dial into the meeting using the onscreen instructions. You do not need to manually call participants using your Reservationless-Plus® account.

What equipment do I need to use video?

To be seen by other participants, install a web camera before starting Unified Meeting® 5. Your web camera transmits live video of you to other participants. Note: You must install the Unified Meeting® 5 application to view and broadcast video.

What if I do not have a web camera?

If you do not have a web camera, you can participate in a meeting and see other participants' video, but you are not able to send live video. Note: You must install the Unified Meeting® 5 application to view and broadcast video.

Can I encrypt my meeting for additional security?

Yes, Unified Meeting® 5 lets you use SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use.

What is the desktop icon?

After installing Unified Meeting® 5 on your computer, a blue icon will appear in the bottom right-hand corner of your screen in the Windows taskbar. The desktop icon provides you one-click access to ad hoc and scheduled meetings. You can also enter Conference Manager and send Quick Invites directly from the desktop icon.

Can I encrypt my online meeting for additional security?

Yes, Unified Meeting® 5 lets you use SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use.

What is application sharing?

You can share a specific file, a specific application or your entire desktop for other participants to view. You can also promote a participant to presenter to do the same.

Can I annotate a presentation or shared application?

Yes. You can select an annotation tool to draw on any application when application sharing.

What recording capabilities does Unified Meeting® 5 have?

You can capture a synchronized audio and web playback of your meeting. After the meeting, make the recording available to others for later playback. Note: To utilize the built-in recording feature, you must use Reservationless-Plus conferencing integrated with Unified Meeting® 5.

What types of reports are available with Unified Meeting® 5?

Unified Meeting® 5 stores detailed reports from your meetings, with information on the duration of the meeting, number of participants, participant names and polling information.

How do I make my recorded meeting available to others?

There are two ways to make your recorded meeting available to others:

  1. Download as Zip File: You can download an archive if it is in Zip format or email it to your participants for them to download directly.
  2. Hosted URL link: Unified Meeting® 5 will host your archive for 90 days. Additional charges apply after 3 months of hosting.