Customer Support



Signing Up

How quickly can I conference after signing up?

Within 30 minutes of signing up, you'll receive a welcome email containing your account details. From there, you can host conference calls and/or online meetings anytime you need them.

It’s been 30 minutes and I haven’t received my welcome email. What should I do?

If you signed up and didn’t receive a welcome email within 30 minutes, it may be in your email junk folder. Check there for an email from "conferencing@intercall.com" and add us to your safe senders’ list. If it’s not there, call customer support at 877.314.4341.



Billing

When I sign up, how do I arrange payment?

Simply enter a valid credit card during sign up and you’re all set. If you have any questions or special requests before signing up, please contact us at 877.314.4341.

What if I need to cancel my plan?

You can cancel month to month and pay-as-you-go plans at any time. Yearly billing plans can be cancelled at the end of your yearly billing cycle. If you need to cancel, contact a small business specialist at smallbusiness@intercall.com.

Are there any additional fees?

You pay only the stated fee for unlimited toll plans (plus taxes and fees) and $.05 per minute for toll free conferencing. Pay as you go plans have a $5 conference minimum. Some premium features may carry additional, per-use fees depending on the specific plan you choose. Review the plans and pricing page for a detailed list of features and applicable fees.

I have a question about my bill. Who should I contact?

For questions about specific items on your bill, contact customer service at 877.314.4341.



Using My New InterCall Services

What do I need to start conferencing?

When you're ready to go:

  • All you need to start a Reservationless-Plus® conference call is your phone. Use the dial-in number, conference code and PIN from your welcome email.
  • You can start an online meeting with a computer and an Internet connection. As the leader you’ll also need to download Unified Meeting® 5, InterCall’s proprietary online meeting software. Download now »

How do I access or change my conference code?

You can access your Reservationless-Plus account online at www.intercallonline.com. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.

Can I host international meetings?

Yes, international toll-free, dial-out and local toll services are available on a per minute rate for several countries.

See available countries

For more information and rates, contact smallbusiness@intercall.com, 877-314-4341.

Do I need to install anything on my computer for an online meeting?

Yes, as the moderator (meeting host), you need to download and install Unified Meeting® 5, InterCall’s proprietary online meeting software. Participants can join your online meeting through a web browser, which means if they are just a participant, there's no need for them to install anything. If you want them to share or present something during the meeting, then they need to download the software too. Download now »

How do I get started using Unified Meeting® 5?

When you download Unified Meeting® 5, it will walk you through the installation process.  During the installation process, you will need to enter your log in and password from your welcome email.

  1. Go to: https://ium.lobby.mc.iconf.net
  2. Enter your login and password
  3. Click “Start Meeting”
  4. Enter your information in the browser page
  5. Select how you want to join the audio portion of the call.  You can have Unified Meeting® 5 call you or you can dial into the call.
  6. Click “Start Meeting” and your online meeting will begin.

What is application sharing?

One of the greatest benefits of online meetings is the ability to share visuals with meeting participants. InterCall’s online meeting software allows you to select an application on your computer and share it with other people in the meeting. They’ll be able to see all your mouse movements and actions. You can even pass control to them for real time edits. It’s a great way to share ideas and collaborate without leaving your office.

Can I host an online meeting on a Mac®?

Yes, Unified Meeting® 5 supports the following operating systems:
Microsoft® Windows XP SP3/ Vista/ 7
Mac® OS X 10.6 (Snow Leopard) or higher



Other Common Questions

How do I purchase other InterCall services?

As your needs change, InterCall has scalable services to meet them. If you want to upgrade to a different plan or add more users to your account, contact a small business specialist at 877.314.4341.

I lost my dial-in information, where can I get it?

If you ever lose your account information, whether it be your dial-in info, your PIN or your billing info, contact customer service at 866.253.0807.

Are there training resources available?

Yes, both instructor lead live demos and self-paced, web based training is available.  Register for Training »

Still Need Help?

Customer Service Support Line
8:00 AM Eastern - 8:00 PM Eastern
Toll-free 877.314.4341

Product Knowledge Base

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